Job Description

The Digital Tech Program Sr Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Accountable for planning and managing a group of related technology projects or activities in a coordinated way from inception through successful delivery.

• Work across multiple scrum teams. Work may be cross-cutting across products, scrum teams, and/or technologies or your work may be vertically focused on a single product or feature set.

• Align dependent organizations and remove/mitigate all blocking issues.

• May work directly with external to Global Digital or external to Citi technology providers and customers.

• Work with limited guidance, seeking guidance as needed. The product and delivery strategy is defined; the design is not.

• Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system.

• Recognize complex designs and propose simplified solutions by working with software design engineers, principals, and TPMs.

• Identify blocking issues and manage their resolution, anticipate bottlenecks and adequately factor in contingency for unplanned delays. You identify, assess, track and mitigate issues and risks at multiple levels. Determine if success metrics are in place and if not, work to define them.

• Write documentation as required.

• Communicate roll up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate.

• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels.

• Work across teams to optimize processes. Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.

• Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year.

• Ensure Compliance and Governance to all Initiative, Programs, Projects, and timely closure of SDLC items under Treasury and Trade Solutions (TTS) Payments & Receivables area.

• Effectively collaborates with different teams Product, Technology, Operations to resolve the SDLC/PTS/project management issues.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience in a program management position including time as a software developer,

• Excellent experiences to effectively partner with Product, Operations, Technology to resolve issues, also involve interactions with AML, Compliance Assurance and Internal Audit

• Role also involves interaction with Global Teams spread across the Globe Use of existing knowledge of Payment Systems in Citibank

• Experience on dealing with Payments regulations as required by regulators is plus.

• Experience with Sanctions/Anti Money Laundering/Account Management is plus.

• Experience on Project Financials tracking and risk escalation.

• Experience on handling Steer co/ Ops Co calls.

• Experience with Scaled Agile Framework and handling large scale implementations.

• Knowledge of Cross Border Payment processing, SWIFT standards, ISO 20022 XML messages, ACH payment processing, Clearing and settlement schema is plus.

• Experience with Citi Policies & Procedures, Tools such as PTS (Project Tracking System), PAT (Process Automation tool), JIRA, Confluence Page, and Share points is plus.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Technology

Job Family:

Digital Technical Program Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.