Description

eProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries. With offices and teams worldwide, including Sao Paulo, Brazil, eProductivity Software’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty years dedicated to delivering best-in-class technology to the packaging and printing industries, it is the company's deeply-held philosophy that eProductivity Software succeeds when our customers thrive. For more information, please visit www.epssw.com

Job description:

In this role, you will be responsible for managing the implementation of ePS solutions enabling our customers to achieve their business objectives and operational results. This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying ePS PMO process improvements.

This is a remote role, based in Brazil and primarily working with US based customers, therefore a command over English language and comfort working and engaging with US based Customers and team members is an absolute must and a key success factor.

Main duties and Responsibilities:

Project Management and Delivery

Development of project plans – including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning

Management of project delivery according to approved project plans, objectives, budgets and document progress

Stakeholder management – through active involvement and regular communication with key stakeholders

Project status reporting to key stakeholders including progress against milestones, issue and risk management details and budget versus actual costs

Management of project issues and risks – including: issue and risk identification, logging, assessment and treatment strategies

Management of project scope change through defined project change management processes

Alignment of projects to strategic and operational plans of the Customer

Conduct of Post Implementation Reviews to identify and implement process improvement for future projects

Completion and filing of project documentation

Consultative Relationship Building

Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular.

Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insight

Actively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projects

Profitability Management

Managing chargeability of ePS resources deployed

Managing personal chargeability (personal utilization goal).

Management of stakeholder expectations in line with delivery capability and priorities

Alignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms. Obtaining signoff on completion of deliverables.

Managing invoicing process including proactively building client understanding of invoiced charges.

Job Requirements:

Bachelor’s degree or equivalent experience

A combination of relevant industry experience and large-scale project management experience

Knowledge of printing industry and technologies

Ability to manage customer expectations in accordance with work priorities

Strong inter-personal and relationship management skills

Effective verbal and written communication skills in English.

High level of presentation/persuasive communication skills

PMP or any other similar certification desired

Print domain knowledge will be an added plus.

At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.

EPS - Empowering Packaging & Print Industries!