Job Description

Insight Global is hiring for a Help Desk Technician to join our client in Reston, VA to help troubleshoot and maintain their Windows OS environment, and work with internal employees and stakeholders to resolve IT issues. You will work on a team of 8-9 technicians to provide technical support via phone, email, and remote tools. This will include troubleshooting issues that revolve around: MS Office Suite, Windows 10, Network Connectivity, Active Directory, etc.

Responsibilities include:

Insight Global is hiring for a Help Desk Technician to join our client in Reston, VA to help troubleshoot and maintain their Windows OS environment, and work with internal employees and stakeholders to resolve IT issues. This position is a full-time 40-hour work week position and is on-site, Monday -- Friday, in Reston, VA for Monday-Friday. You will work on a team of 10 technicians to provide technical support via phone, email, and remote tools. This will include troubleshooting issues that revolve around: MS Office Suite, Windows 10, Network Connectivity, Active Directory, etc. Responsibilities include:

• Troubleshooting Windows 10 environment

• Taking in and completing tickets surrounding permissions, access, password resets and other issues

• Learn and support users on COTS and company specific applications

• Assist in more complex tickets surrounding imaging, group policies, and SCCM related tasks

• Support Microsoft Exchange and Office 365 environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• Ability to work on-site, 5 days per week in Reston, VA

• Associates Degree (or higher) in any field

• 1-3 years of professional experience in a helpdesk or service desk role

• Prior experience troubleshooting: MS Office Suite, Network Connectivity (DNS and DHCP), Active Directory, Windows 10, remote tools, smart phones, etc.

• Excellent communication and customer service skills null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.