Description

Are you a forward-thinker, energized by the dynamic interplay between the big picture and the finest details? Do you have a knack for challenging the art of the possible to craft experiences that transcend expectations and redefine excellence? Are you eager for an opportunity to join a global team focused on driving value to our customers and Amazon Web Services (AWS)? AWS is seeking a talented Design Strategist to join the Private Pricing Programs and Experiences (3PX) team.

In this role, you will apply human-centric approaches to strategic initiatives, collaborating with cross-functional groups across UX research, product management, and stakeholders across the Private Pricing organization. As a driver of cross-functional and highly visible initiatives, you will be responsible for designing the features of the program and how people, products, and technology come together to provide value to our Private Pricing customers. You will operationalize data, including Voice of Customer, UX research insights, and operational & commercial data, to define and invent creative solutions. You will work backwards from the customer through discovery, design, and execution and coordinate end-to-end activities for select launches.

The ideal candidate will have experience in both B2B and B2C settings with a proven ability to document the customer experience with human-centric tools and methods to identify gaps and opportunities. You will work collaboratively to ideate and prototype solutions. By understanding and improving the customer experience, you will unlock efficiencies in the Private Pricing deals process, improve existing features, and implement new features to be used by the sales team that drive value for the Private Pricing team and, in turn, end customers.

Key job responsibilities

• Application of human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing operationalizing data (i.e. Voice of Customer, UX research insights, operational & commercial data) to define and invent creative solutions

• Manage multiple projects simultaneously. For select launches, coordinate end-to-end activities with teams across and external to GDSP to execute against timelines.

• Use expertise and judgment to work across teams for complex initiatives; work backwards from the customer through discovery, design, and execution.

• Clearly and persuasively present both vision and related details to 3PX, product and engineering teams, business stakeholders, and senior leaders for decisions and prioritization

• Define and communicate a clear, comprehensive roadmap and schedule, and drive the design review cycle and close on design requirements with limited guidance

• Optimize procedures, process, and best practices, working collaboratively with other teams in AWS, leveraging existing templates and data to incorporate user feedback, technical constraints, business analytics, and usability findings into design and to keep other teams informed

• Effectively apply project management skills across difficult initiatives, when necessary, making appropriate tradeoffs between time, quality, and resources

• Define, measure, and analyze post-launch metrics to continuously optimize design and end to end experience

A day in the life

This position requires the ability to work with minimal direction and network proactively. You must be comfortable working on multiple segments in parallel, which is why strong organizational skills with the capability to multi-task are critical. Amazon is a fast-paced and exciting environment. The ideal candidate will be comfortable with a high degree of ambiguity and will be able to thrive in a resource constrained environment.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Seattle, WA, USA

Basic Qualifications

-Bachelor’s degree or equivalent post-secondary degree in business or related field

-3+ years of experience delivering end-to-end design solutions in B2B and B2C settings

Preferred Qualifications

-Demonstrated experience defining program requirements, managing resources, identifying and mitigating risks, and using data and metrics to determine improvements

-Facilitation skills and experience leading diverse teams through iterative, human-centric sprints and workshops

-Experience using best practices for user-centered design process (i.e. Design Thinking) and prototyping tools such as Figma, Photoshop, Illustrator, Virtual Whiteboarding tools (i.e. Mural, Miro)

-End-to-end experience driving a large cross-functional workstream with a variety of stakeholders

PMP, Agile, or Lean Project Management certification

Impeccable communication (verbal and written) and interpersonal skills

-Strong track record of iterative design and delivery, working closely with customers and peers and developers from inception through implementation and continuous improvement

-Familiarity with cloud computing concepts

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.