Are you ready to take on a new job that provides a platform to grow your career?Looking for a work environment that is dynamic and goal-oriented? Join our team! Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role In this role, you'll leverage your expertise to deliver exceptional customer interactions and provide consultative advice to enhance healthcare outcomes. Your contribution will be crucial in improving employee well-being, customer satisfaction, and reducing healthcare costs. This opportunity allows you to make a meaningful impact on people's lives and contribute to overall healthcare efficiency. Responsibilities Completing comprehensive health care training covering basic health care terminology and advanced medical procedure cost analysis. Training includes understanding medical, dental, vision, and voluntary benefits to effectively consult members on complex healthcare matters. Serving as a patient advocate daily, representing patients from all perspectives within the healthcare industry. Conducting provider research, offering high-quality care recommendations, performing cost comparisons, and analyzing medical bill processing. Handling incoming calls via a call center application while simultaneously conducting research and communicating directly with customers. Utilizing trained methodologies, internal tools, and external communication to resolve customer requests. Utilizing outstanding communication skills to understand and address complex client needs. Employing problem-solving abilities to enhance the entire healthcare journey for employees. Sharing insights with clients to assist them in advancing their benefits strategy beyond initial training. Having ability to receive and immediately apply constructive feedback to improve service delivery Demonstrating a passion for helping others and develop relationships based on empathy and trust. Requirements Have 3 years of professional experience in benefits OR health industry positions OR Associates with 2 years of experience OR Bachelors. Display Proficiency in MS Office Suite. Able to work effectively in a team environment . Have exceptional verbal and written communication skills. Ability to articulate and convey complex concepts both verbally and in writing. Possess ability to learn continually in a changing environment. Able to manage difficult tasks and multiple projects effectively . Demonstrate ability to address customer requests to ensure that contract service levels and objectives are met. Possess Exceptional critical thinking and problem-solving skills. Have previous healthcare/benefits/customer service experience. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5