Job Description:

Essential Job Functions:

• Performs the duties of a technician under the direct supervision of the Program Director or designee.

• Oversee daily activities of client/patients ensuring expectations and rules are adhered to communicating vital information to the treatment team.

• Assist in orientation of client population with regards to client rules and rights

• Schedule technicians within established policy and procedures under the supervision of Program Director or designee.

• Assure that proper coverage is maintained per contractual standards. Responsible for monitoring and managing overtime.

• Responsible for interviewing, hiring, and training of new technician staff under the direct supervision of the Program Director or designee.

• Monitor to ensure that staff obtain the required 36 hours of training every two years, which includes monitoring of required and/or assigned trainings on Relias Learning.

• Responsible for the development of individualized training plans for staff and to facilitate regularly scheduled supervision meetings to ensure proper training of staff.

• Responsible for completing and maintaining documentation of these supervisory meetings per CARF/State Regulatory/company regulations.

• Complete all evaluations and required status notices in a timely manner.

• Schedule and facilitate a minimum of monthly staff meetings and/or trainings. Complete and maintain documentation of these meetings and/or trainings per CARF/State Regulatory/company regulations.

• Ensure program and agency procedures are occurring with UA processes and that staff are properly trained.

• Ensure medication management system is being followed according to program and agency procedures. Maintain all CARF/State Regulatory/agency standards.

• Ensure staff is properly trained on facilitation of educational groups and completion of required documentation according to all CARF/State Regulatory/agency Standards. Will help facilitate an evolving programming schedule.

• Participates in clinical staffing and treatment team meetings to provide feedback and to facilitate ongoing communications between Behavioral Health Technicians and the treatment team.

• Demonstrates interest in long term and short term goals and objectives of the company.

• Other duties as assigned by Program Director/designee, Vice President, or Executive Team member .

Knowledge, Skills, and Abilities:

• Thorough knowledge of Behavioral Health methods, principles and techniques as they relate to mental health services and/or substance use disorders.

• Knowledge of the policies, procedures, and regulations of the program to which the associate is assigned.

• Considerable knowledge of the methods and modalities as well as the legal requirements and court procedures related to treating mental illnesses and substance use disorders.

• Aptitude to develop, coordinate, and evaluate services within assigned program responsibilities.

• Capable of communicating ideas clearly and effectively, both verbally and in writing, to produce clear and concise reports.

Experience and Education Qualifications:

• Graduate from an accredited college or university with a Bachelor’s Degree in social work, counseling, psychology, psychiatric nursing, or a closely related field; OR

• High School education and two (2) years experience in substance abuse or mental health treatment with a minimum of one (1) year of supervisory experience.

Supervisory Requirements:

• Communicate the strategic direction of the organization and encourage participation by all employees.

• Provide leadership and guidance to all aspects of the department.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Involve, as appropriate, all employees in order to achieve goals.

• Effectively communicate to employees any changes and news worthy events within the department or company.

• Handle difficult employee situations directly, using appropriate discretion and Human Resource advice to show respect for the individual

• Champion change and effectively manage the implementation of new ideas.

• Reinforces team approach throughout functions; support and solicit input from team members at all levels with the company.

Employment Requirements:

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias Learning at the beginning of employment and annually thereafter.

• First Aid certification within three (3) months of beginning employment and upon renewal date.

• CPR certification within three (3) months of beginning employment and upon renewal date.

• Training in the procedures of detoxification in a social setting or modified medical as applicable, as outlined in certification standards, within three (3) months of employment for applicable programs.

• Behavioral Management training completed within thirty (30) days of employment or first available class after start date: o CPI for Residential programs o Peaceful Intervention or Verbal De-escalation for Outpatient programs

• Medication Administration training completed within thirty (30) days of employment. o Outpatient programs are not required to complete this training.

• Achievement of thirty-six (36) hour training requirements within 2 year period in accordance with 9 CSR 10-7.110 E 1.

• Direct Service Expectations form within thirty (30) days of employment.

• If transporting clients the following will be required:

• Verification of Limits of Liability on personal car insurance within thirty (30) days of employment and annually thereafter.

• Obtain a Driver's license in the state of Residency.

• Eligibility to obtain within 30 days following the date of hire

• For adolescent program only:

• Within the first year of employment, receive training on adolescent behavior, family dynamics, communication skills, incest, sexual abuse, physical and emotional abuse, stress management and the effect of peer pressure.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees