Working Title: Consumer Analyst

Job Class: Legal Assistant 3 (LA3)

Agency: Attorney General's Office

• Job ID : 76828

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 05/20/2024

• Closing Date : 06/05/2024

• Hiring Agency/Seniority Unit : Attorney General's Office / Attorney General-Excluded Oth

• Division/Unit : Consumer Action Division

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.26 - $30.65 / hourly; $44,390 - $63,997 / annually

• Classified Status : Unclassified

• Bargaining Unit/Union : 221 - Excluded All Others/Unrep

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office is currently seeking three Consumer Analysts in the Consumer Protection Section of the Office.

Consumer Analysts assist the Office to improve access to justice, fairness, and opportunity for Minnesotans in a wide variety of matters including the following: debt collection, employment, utilities, medical billing, and housing. Incumbents in this role are primarily responsible for answering the Office’s Consumer Assistance Hotline and providing information to Minnesotans on a range of inquiries and assisting in resolving disputes when possible. This position also includes preparing responses to correspondence the Office receives from the public. Consumer Analysts work collaboratively with our consumer protection staff and attorneys to review consumer complaints for violations of consumer protection laws, gather evidence, and prepare documents. Training on various consumer protection topics is provided.

This position is a rare opportunity to be a part of a committed team of Minnesota Attorney General professionals whose common mission is to make a positive difference in the lives of Minnesotans from all backgrounds and requires dynamic individuals with excellent organizational and communication skills, as well as the ability to work creatively and collaboratively.

This position is eligible for hybrid work environment.

Minimum Qualifications

• Bachelor’s Degree in one or closely related areas below OR four years demonstrable related experience

• Political Science

• Public Administration

• Communications

• Social Work

• Skill in:

• Customer Service sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, through e-mail and other written correspondence

• Active listening, conflict resolution, and objectivity

• Effective oral and written communication

• Microsoft Office 365 – intermediate level

• Ability to:

• Adapt and work with diverse personality types in person, online, and on the phone

• Identify internal/external customer needs, research matters, and provide resources, recommendations, solutions to customers accordingly

• Multi-task including effectively prioritizing and managing a large case load with high attention to details and deadlines, professionalism, and minimal management support

Preferred Qualifications

• Fluency in Spanish, Hmong, Somali, Oromo, or other relevant language for Minnesota’s diverse communities

• At least one to two years experience in customer service

Physical Requirements

• Ability to move and transport such articles as files, laptop computer and resource materials weighing up to 20 pounds

Additional Requirements

It is our policy that all candidates submit to a background investigation prior to employment. This background check may consist of the following components:

• SEMA4 Records Check (state employment records)

• Criminal History Check

• Employment Reference Check

• Education/License Verification

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility

verification form upon hire.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.