About Us: At BLN24 we work collaboratively to provide exceptional customer service and innovative solutions that help reach our client’s goals. We believe that our corporate responsibility extends beyond client success. At our core, we're deeply committed to giving back and engaging in community involvement initiatives that promote social welfare and environmental sustainability. BLN24 is grounded with a team-first mindset, in an environment that elevates through a culture of essential core values.  

Job Overview: The Web Content Management System Business Analyst will support the development and maintenance of the customer website and Content Management System (CMS), including enterprise templates, components, assets, tags. In addition, the Business Analyst will support optimizing organic search functionalities and enhancing digital services, web performance, and UX. The Business Analyst is responsible for documenting and performing requirement analysis, improving processes and procedures, developing implementation plans, user acceptance testing, and project activities (as required) for BLN24 projects. The Business Analyst will gather and analyze information and data, recommend the best path forward and work with the project teams in developing requirements and deliverables.    

Roles and Responsibilities:  

The Business Analyst will perform the following responsibilities:   

• Develop/Adhere/Improve processes for supporting project activities and efforts.  

• Assist in the development of a strategic customer roadmap.  

• Develop and document processes to support all business, technical and functional areas of a business unit and organization.  

• Develop use case scenarios for user acceptance testing process.  

• Assist Senior Business Analyst and/or Project Manager in preparing status briefings and presentations.  

• Create Requirements Document, Concept of Operations Document, Use Cases, Process Flows, and Interface Designs.  

• Develop and maintain high quality project and software design documentation and analysis.  

• Develop and create test strategy procedures, test plans, test cases, and reports for system development and enhancement projects.  

• Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs as required.  

• Maintain logs and documentation to track and report issues, challenges, and concerns related to project work.   

• Knowledge of the latest processes and IT advancements to automate and modernize systems and applications.   

• Lead meetings and presentation to gather requirements, create user stories, present strategies, and review/discuss findings.   

• Must have positive work attitude and seek to solve problems independently.  

   

   

  Required Skills/Abilities:   

• Knowledgeable in Content Management System (e.g. Adobe Experience Manager/CMS, Drupal), search engine optimization (SEO), UX/UI, and customer experience design  

• Analytical skills and able to work independently and effectively.  

• Innovation, problem solving and conceptual thinking abilities.  

• Excellent interpersonal and teamwork skills.  

• Excellent organizational skills and attention to detail.  

• Decompose high-level information into details and requirements.  

• Collaborate with developers and subject matter experts and lead requirements assessment discussions.  

• Facilitate the liaison role between the product/business sponsor, senior leadership and project teams.  

• Ability to explain difficult concepts to technical and non-technical stakeholders.  

• Ability to present requirements, testing results, and overall business outcomes to senior leadership and executives.  

• Work with multiple project teams and leaders in a fast paced, challenging and dynamic environment.  

• The ability to influence stakeholders and work closely with them to determine acceptable solutions.  

   

  Education and Experience:   

• A bachelor’s degree in business or related field or an MBA.  

• Business Analyst or PMP certification desired.  

• Must have 3-5 years of experience in business analysis or a related field.  

• Must have experience with writing business, functional, stakeholder, and reporting requirements.    

• Will be able to deliver formal Business, Technical, and Functional Requirements Documents, Concept of Operations Document, Use Cases, Process Flows, and Interface Designs.  

• Experience in creating test procedures, cases, and reports.  

• Familiarity with Sprinklr, Lucidworks Fusion, Adobe Solr, Adobe Launch, and/or Google Analytics tools  

  What BLN24 brings to the Game:

   

• BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.

• You can join one of the fastest growing companies headquartered in the Washington DC Metro Area.  We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.

• Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.

• We offer competitive benefits including: 401(k), Healthcare, learning and development opportunities, and more.

  BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

   

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