Overview

To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part -Time, flexible internship based on school schedule.

Desktop Support Services (DSS) focuses on our 26,000 remote/campus users with software/hardware support. We use a ticketing system to prioritize and track issues for local or enterprise outages to reduce downtime and maintain connectivity with our membership. DSS also manages the onboarding/offboarding process so equipment gets into the hands of new hires in time to begin their work.

**A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the "Attach Cover Letter" button during your application.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.)

• Document operating procedures for installations, configurations, and/or administration tasks

• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices

• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule

• Perform installation and configuration of workstations, printers, etc., as applicable

• Provides enterprise-wide administration and/or installation and maintenance for small, medium, and large systems/applications

• Provides prompt, efficient, and personalized assistance to meet customer requests; provides thorough, accurate information to complete customer service inquiries

• Provides technical support and troubleshooting

• Researches, analyzes, processes requests, and performs routine administrative tasks

• Develop, test and implement systems and equipment; document results

• Identify, create, update, and adhere to applicable standards and procedures

• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university

• Ability to exercise initiative and good judgment to make sound decisions

• Ability to diagnose and troubleshoot issues

• Ability to adapt to new technologies

• Ability to provide exceptional customer service

• Ability to work independently and in a team environment

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective word processing and spreadsheet software skills

• Effective organizational, planning and time management skill

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 17398