ROLE AND RESPONSIBILITIES

• Meet and greet guests

• Oversee Revel Inventory

• Manage and develop client referrals, walk-ins, and tours

• Respond to guest requests professionally and in a timely manner

• Responsible for responding to client surveys

• Manage housekeeping staff and quality of cleanings

• Conduct pre-move in calls to clients checking into the property

• Monitor the quality and condition of the apartments & buildings

• Maintain building relationships

• Manage quality of inspections, warehouse exchanges, and cleanings at the property

• Assist with ensuring household inventory and storage is organized and stocked

• Communicate with property management for timely maintenance and repairs

• Process customer service Inquires and additional requests

• Manage guests' arrival and check out process

• Process guests move-in instructions and orientation process

• Troubleshoot and process customer service requests

• As needed process after-hours emergencies, including those from call center and ER coverage

• Perform apartment inspection, following company process

• Perform apartment light maintenance as needed

• Perform and follow process of apartment key, parking, and access device control

• Ensure residents are following property rules

• Provide coverage for team members as needed

• In Churchill managed buildings, ensure public areas are clean and presentable for guests.

• Ensure offices are kept clean and organized.

• When scheduled, provide support at other local offices or buildings within in the market.

• Assist with cable repair appointments as scheduled.

• Assist guests with storing their luggage as well as delivering to a unit upon request.

• Assist with additional customer service and building operation tasks as they arise.

Hours/Days: Rotating Schedule 5 days a week off 2 days during the week 8:00am to 5:30pm. Additional hours as needed. Weekends, legal and company holidays

*After hours emergency on call: Must be available to physically assist guest if necessary.