Description This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Manufacturing field. The ideal candidate for this Help Desk Analyst position has strong problem-solving skills and a passion for making effective change within an organization. Located in Wayne, Pennsylvania, the Help Desk Analyst opportunity is a long-term contract / temporary role.

Key responsibilities

• Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

• Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

• Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

• Independently investigate and implement solutions to technical issues Requirements - Background in user administration and bug fixing in a client server environment

• IT support ticketing system experience highly valued

• Comprehension of basic networking concepts

• Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

• Practical knowledge of Troubleshoot

• Skills in Go

• Deep understanding of Production Support

• Good understanding of Onsite

• General familiarity with Phone Presenc

• Earlier work involving video

• Proven knowledge of Review

• Customer service experience desired

• Experience with quality

• Expertise in User Support

• Foundational knowledge in Troubleshoot Hardware

• Training experience

• Hands-on experience with Service Desk

• Solid understanding of Deploying

• Prior experience with Mobile Device

• Experience with ITSM

• Well-founded grasp of Workstation Support

• Wide ranging experience with Communication Skills

• Previous experience working with Laptop Hardware

• Quality experience with English Language

• Solid understanding of A Plus

• Knowledge of communication

• Technical Support experience

• Comprehension of Computer Hardware

• Experience with PC OS

• Ability to simplify complex problems and build solutions Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .