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DXC Technology Senior Assistant Business Process Services (51006877) in West Des Moines, Iowa

Job Description:

Summary

Supports the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations, assesses each using standard procedures, and makes sound decisions.

Essential Job Functions

  • Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.

  • Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.

  • Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.

  • Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

Basic Qualifications

  • High school diploma or G.E.D.

  • Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment

  • Experience working with client company product and/or services

  • Experience working with client company industry and/or functional area

  • Experience working with business solutions software

Other Qualifications

  • Communication skills

  • Personal computer and business solutions software skills

  • Organization skills to balance and prioritize work

  • Ability to multi-task

  • Ability to work independently and as part of a team

Work Environment

  • Office environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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