DXC Technology Ecommerce Customer Program Manager in Winston-Salem, North Carolina

Job Description:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Responsibilities:

  • Manages customer project delivery.

  • Must have Ecommerce experience, cloud experience a plus but not required

  • Strong Program Manager experience, will be managing 3rd parties along with client ecommerce business/projects

  • User Experience / User Interface to help guide the client

  • Magenta experience/background a plus

  • Cyber Pay experience a bonus

  • Very large/ complex/ single or multiple region.

  • High risk.

  • High complexity legal and commercial issues.

  • Manages project financials including P&L.

  • Meets or exceeds SOAR approved budgets.

  • Provides reliable financial forecasts to the management team

  • Identifies and develops new opportunities with client.

  • Supports early qualification and opportunity assessment for large and complex opportunities.

  • Acts as opportunity manager for high risk deals.

  • Manages client relationships.

  • Manages upper level client delivery relationships.

  • Frequently represents the organization to external customers/clients.

  • Manages project team.

  • Manages internal as well as external resources with a team size less than 40 people.

  • Mentors and encourages skill development of project team members.

  • Provides detail performance review input and development recommendations for team members.

Education and Experience Required:

  • First Level University degree.

  • 5 years experience in project management or in like roles/businesses.

Knowledge and Skills:

  • Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.

  • Speaks with authority to most layers of depth related to project management methods.

  • Makes use of and contributes to the company's PM Professions community.

  • PMP Certified.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities